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FAQs

Purchases & Refunds

If you are experiencing payment issues, please ensure that your payment information is entered correctly. Double-check your card details, billing address, and ensure there are sufficient funds. If the problem persists, contact our support team, or consider reaching out to your bank to ensure there are no restrictions on your card for online transactions.

We understand that circumstances may change. For courses purchased directly on Collegela, we offer a 30-day money-back guarantee. Contact our support team within 30 days of your purchase, providing details for a prompt refund process. If you purchased from an affiliate partner, please reach out to them directly for refund requests.

To redeem a coupon, simply enter the provided code during the checkout process. The discount will be applied automatically. If you encounter any issues, please ensure the code is entered correctly and that it is still valid. If problems persist, contact our support team for assistance.

Making Courses

Currently, account name changes can be facilitated by reaching out to our support team. Provide the desired name, and we will assist you in updating your account details.

To unsubscribe from COLLEGELA emails, you can find an "Unsubscribe" link at the bottom of our emails. Click on it, and you will be removed from our mailing list. Alternatively, you can manage your email preferences in your account settings.

To change your password, log in to your Collegela account. Navigate to your account settings, where you'll find an option to change your password. Follow the prompts to update your password securely.

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